Refund policy
Returns & Refunds
At Mini Maori, we want you to love your purchase as much as we loved creating it. If something isn’t quite right, we’ll do our best to help.
Change of Mind
Please choose carefully as we do not offer refunds or exchanges for change of mind.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 7 days of delivery at minimaori@outlook.com
We’ll ask for photos of the fault/damage so we can sort things quickly. Once approved, you can choose a replacement, store credit, or refund.
Incorrect Items
If you receive the wrong item, please let us know within 7 days. We’ll arrange for the correct product to be sent to you at no extra cost.
Returns Process
- Email us at minimaori@outlook.com with your order number and reason for return.
- Once approved, we’ll provide return instructions.
- Items must be returned unused, in their original condition and packaging.
Refunds
Refunds will be processed back to your original payment method once we’ve received and inspected the returned item. Please allow up to 10 business days for the refund to appear, depending on your bank/payment provider.
Exclusions
For health and safety reasons, we cannot accept returns on used products or sale/clearance items (unless faulty).
Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Questions?
If you have any pātai (questions) about returns or refunds, please reach out to us at minimaori@outlook.com